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Qualification details

ASET Level 2 NVQ in Retail Skills

Qualification summary

NVQs at all levels will allow candidates to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.

This NVQ is appropriate for sales advisors, customer service advisors, product experts or similar roles. Candidates must successfully complete 6 units to gain the full NVQ. There is one mandatory unit covering behaviours, working effectively in a retail team, plus 5 optional units covering areas of sales, stock management, product expertise, merchandising, visual merchandising, finance and administration, customer service and organisational effectiveness. A maximum of one unit can be chosen from Level 3 to form part of this NVQ furthering the candiates learning.

Progression can be made from this qualification to the NVQ in Retail L3 which will then offer 3 specialist pathways or to a range of vocationaly related qualifications. In the workplace it will open up promotional opportunities within the industry sector.

Qualification details

500/1294/0
ASET
2
NVQ - National Vocational Qualification
Accreditation start date:
01/09/2006
Operational start date in centres:
01/10/2006
Accreditation end date:
30/09/2008
Certification end date:
30/09/2010
England
16-18, 18+, 19+
Wales
16-18, 18+, 19+
N.Ireland
16-18, 18+, 19+
Approval start date:
11/09/2006
Approval end date:
30/09/2008
English
This qualification aims to enable you to progress to further in areas such as:
•ASET Level 3 NVQ in Retail. The pathway chosen will depend on whether promotion is in sales, visual merchandising or management.

Other related Level 3 Certificates and Diplomas in Retail-related areas specific to your job role, such as:
•Fashion Retail
•National Lottery Retail Management Skills
•News and Magazine Retail Management Skills
Antique Dealer
Beauty Consultant
Bookseller
Checkout Operator
Customer Service Assistant/Manager
Forecourt Assistant
Horticultural Garden Centre Worker/Manager
Newsagent
Pet Shop Assistant
Retail Assistant
Store Demonstrator
Stores Assistant
Vehicle Sales Executive
  • 07 Retail and Commercial Enterprise
    • 07.1  Retailing and Wholesaling
N/A
Pass
ASET complies with the Retail Assessment Strategy, approved August 2007. Independent assessment is via external verification procedures documented in 'ASET NVQ Centre Guidance', which was banked with QCA as part of the agreed Part 'A' Submission to run NVQs. Centres will need to ensure robust quality assurance of assessment via internal verification procedures specified by ASET.

Common assessment methods include:
Direct observation
Work products
Expert witness testimony
Direct questioning
Simulation
Candidates must complete a total of six units: the compulsory unit in Group A, plus a further five units from Group B, Group C or Group D. At least four of these must come from Groups B1 to B9, and one further unit from either Groups B1 to B9 or the Level 1 units in Group C or the Level 3 units in Group D (units D5 - D9 cannot be taken if D1, D2 or D3 have been taken at Level 2). Candidates cannot choose units from both Level 1 and Level 3.

Only one unit in Group B8 can count towards the qualification when chosen from units D.1, D.2 and D.3.
  • A  -  Mandatory unit
    • H/103/7553 - Work effectively in your retail team
  • B  -  Optional units
    • B1 -  Sales
      • F/103/7558 - Promote loyalty schemes to customers in a retail environment
      • K/103/7554 - Help customers choose products in a retail environment
      • M/103/7555 - Maximise product sales in a retail environment
      • T/103/7556 - Provide information and advice to customers in a retail environment
      • A/103/7557 - Demonstrate products to customers in a retail environment
    • B2 -  Stock management
      • J/103/7559 - Receive goods and materials into storage in a retail environment
      • A/103/7560 - Put goods and materials into storage in a retail environment
      • F/103/7561 - Process customer orders for goods in a retail environment
    • B3 -  Product expertise
      • L/103/7563 - Process bake-off products for sale in a retail environment
      • R/103/7564 - Process fish and shellfish for sale in a retail environment
      • Y/103/7565 - Process greengrocery products for sale in a retail environment
      • D/103/7566 - Finish meat products by hand in a retail environment
      • H/103/7567 - Maintain food safety while working with food in a retail environment
      • D/104/0578 - Receive driver-controlled deliveries of fuel on a petrol forecourt
      • H/104/0579 - Control deliveries of motor fuel on a forecourt
      • J/103/7562 - Prepare products for sale to customers in a retail environment
      • K/103/7568 - Assemble retail products in customer's home/workplace
      • M/103/7569 - Provide the lingerie fitting service in a retail environment
      • H/103/7570 - Promote beauty products to retail customers
      • K/103/7571 - Help customers to buy National Lottery products in a retail environment
      • Y/104/0580 - Process the self-service dispensing and purchase of motor fuel on a forecourt
      • D/104/0581 - Establish customer needs and provide advice regarding tiling products
      • H/104/0582 - Advise customers upon measuring and planning for the fixing of tiles
      • K/104/0583 - Advise customers upon the fixing of tiles
      • M/104/0584 - Maintain a display of cut flowers in a retail store
      • D/101/8547 - Contribute to dough production control and efficiency
      • H/101/8548 - Select, weigh and measure dough ingredients
      • K/101/8552 - Hand divide, mould and shape fermented doughs
    • B4 -  Merchandising
      • T/103/7573 - Keep stock on sale at required levels in a retail environment
    • B5 -  Visual merchandising
      • F/103/7575 - Follow guidelines for planning and preparing visual merchandising displays
      • J/103/7576 - Follow guidelines for dressing visual merchandising displays
      • A/103/7574 - Display stock to promote sales to customers in a retail environment
      • L/103/7577 - Order graphic materials for visual merchandising displays
      • R/103/7578 - Dismantle and store visual merchandising displays
      • Y/103/7579 - Make props for visual merchandising displays
      • L/103/7580 - Put visual merchandising displays together
    • B6 -  Mangagement and Leadership
      • J/103/1583 - Develop productive working relationships with colleagues
      • R/103/1585 - Allocate and check work in your team
    • B7 -  Finance and administration
      • D/103/7583 - Process cash and credit transactions in a retail environment
      • H/103/7584 - Follow point-of-sale procedures for age-restricted products in a retail environment
      • R/103/7581 - Process payments for purchases in a retail environment
      • Y/103/7582 - Process payments and credit applications for purchases in a retail environment
    • B8 -  Customer service
      • H/102/0235 - Resolve customer service problems
      • H/103/6273 - Give customers a positive impression of yourself and your organisation
      • T/103/6794 - Support customer service improvements
      • K/103/7585 - Process returned goods and materials in a retail environment
    • B9 -  Organisational effectiveness
      • M/103/7586 - Help to maintain health and safety in a retail environment
      • T/103/7587 - Help to keep the retail unit secure
  • C  -  Level 1 units
    • T/103/2759 - Provide a counter/takeaway service
    • R/103/7547 - Contribute to food safety in a retail environment
    • L/103/7546 - Process donated goods for resale or recycling in a retail environment
  • D  -  Level 3 units
    • A/103/1595 - Recruit, select and keep colleagues
    • Y/103/1586 - Provide learning opportunities for colleagues
    • Y/103/6318 - Organise the delivery of reliable customer service
    • K/103/6792 - Improve the customer relationship
    • D/103/6790 - Monitor and solve customer service problems
    • H/103/6791 - Work with others to improve customer service
    • J/103/6329 - Promote continuous improvement in customer service
    • J/103/7593 - Organise the receipt and storage of goods in a retail environment
    • L/103/7594 - Audit stock levels and stock inventories in a retail environment
    • D/103/7597 - Source required goods and services in a retail environment
    • R/103/7595 - Monitor and help improve food safety in a retail environment
    • H/103/7598 - Maintain the availability of goods for sale to customers in a retail environment
    • T/103/7590 - Provide specialist support in helping customers to make purchases in a retail environment
    • Y/103/7601 - Enable customers to apply for credit and hire purchase facilities
    • F/103/7611 - Evaluate the receipt of payments from customers
    • K/103/7604 - Choose merchandise to feature in visual merchandising displays
    • M/103/7605 - Plan, monitor and control how graphics are used in visual merchandising displays
    • T/103/7606 - Monitor the effect of visual merchandising displays and layouts
    • A/103/7607 - Allocate, monitor and control visual merchandising project resources against budgets
    • F/103/7608 - Contribute to developing and putting into practice the company's visual merchandising policy
    • J/103/7609 - Create plans, elevations and drawings to realise visual merchandising ideas
    • A/103/7591 - Develop individual retail service opportunities
    • F/103/7592 - Provide a personalised sales and after-sales service to your retail clients
    • Y/103/7596 - Assist customers to obtain appropriate insurance
    • F/103/7589 - Process part exchange sales transactions in a retail environment
    • A/103/7610 - Contribute to the continuous improvement of retail operations
    • H/103/7603 - Help to monitor and maintain the security of the retail unit
    • R/103/7600 - Plan, monitor and adjust staffing levels and schedules in a retail environment
    • D/103/7602 - Monitor and evaluate the quality of service provided by external suppliers to your customers
    • J/103/7612 - Monitor and maintain health and safety in a retail environment
    • K/103/7599 - Help to manage a retail team