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Qualification details

ASET Level 3 NVQ in Retail

Qualification summary

This NVQ will allow candidates to apply knowledge, understanding and skills to a national occupational level required by employers, thus proving competency in their job role.

This NVQ has been designed for department, section and team leaders, specialist sales advisors, owners/managers. With this in mind the NVQ offers 3 pathways for the candidate:

• Sales Professional
• Merchandising
• Visual Merchandising

Candidates must complete 6 units to gain the full NVQ which will be endorsed related to the pathway chosen. There is one mandatory unit covering behaviours, working effectively in your retail organisation, plus 5 optional units covering areas of management, stock management, product expertise, sourcing, merchandising, management and leadership, finance and administration, developing people, customer service, organisational effectiveness, visual merchandising and product expertise. A maximum of one unit can be taken from Level 2 to form part of this NVQ.

Progression can be made from this qualification to a Higher Level qualification in Retail, alternatively it could lead to promotion within the Industry sector.

Qualification details

500/1295/2
ASET
3
NVQ - National Vocational Qualification
Accreditation start date:
01/09/2006
Operational start date in centres:
01/10/2006
Accreditation end date:
30/09/2008
Certification end date:
30/09/2011
England
16-18, 18+, 19+
Wales
16-18, 18+, 19+
N.Ireland
16-18, 18+, 19+
Approval start date:
11/09/2006
Approval end date:
30/09/2008
English
This qualification aims to enable you to progress to further in areas such as:
•NVQ Level 4 in Management
•Level 4 Foundation Diploma in Purchasing and Supply
•NVQ Level 4 in Customer Service
•HNC Level 5 in Retail Management

Other related Level 3 and 4 Certificates and Diplomas in Retail, related to areas specific to your job role.
Antique Dealer
Bookseller
Horticultural Garden Centre Worker/Manager
Retail Manager
Retail Merchandiser
Sales Manager
Store Owner/Manager
  • 07 Retail and Commercial Enterprise
    • 07.1  Retailing and Wholesaling
N/A
Pass
ASET complies with the Retail Assessment Strategy, approved August 2007. Independent assessment is via external verification procedures documented in 'ASET NVQ Centre Guidance', which was banked with QCA as part of the agreed Part 'A' Submission to run NVQs. Centres will need to ensure robust quality assurance of assessment via internal verification procedures specified by ASET.

Common assessment methods include:
Direct observation
Work products
Expert witness testimony
Direct questioning
Professional discussion
Personal statement
Reflective account
Simulation
Performance Measures
This qualification provides pathways to the following qualifications: Level 3 NVQ in Retail (Sales Professional); (Visual Merchandising); (Management).
All candidates must complete the unit in Group A.
For the Sales Professional pathway, candidates must complete a further five units from Group B. At least four of these must come from Groups a to i, plus a maximum of one can be chosen from the Level 2 units in Group j. Only one unit in Group h can count towards the qualification when chosen from units D.5 - D9.
For the Visual Merchandising pathway, candidates must complete a further five units from Group C. At least four of these must come from Groups k to m, plus a maximum of one can be chosen from the Level 2 units in Group n.
For the Management pathway, candidates must complete a further five units from Group D. At least two of these must come from Group o. Only one unit in Group w can count towards the qualification when chosen from units D.5 - D9.
  • A  -  Mandatory unit
    • A/103/7588 - Work effectively in your retail organisation
  • B  -  Sales Professional pathway
    • a  -  Sales
      • T/103/7590 - Provide specialist support in helping customers to make purchases in a retail environment
      • A/103/7591 - Develop individual retail service opportunities
      • F/103/7592 - Provide a personalised sales and after-sales service to your retail clients
      • F/103/7589 - Process part exchange sales transactions in a retail environment
    • b  -  Stock management
      • J/103/7593 - Organise the receipt and storage of goods in a retail environment
      • L/103/7594 - Audit stock levels and stock inventories in a retail environment
    • c  -  Product expertise
      • R/103/7595 - Monitor and help improve food safety in a retail environment
      • Y/103/7596 - Assist customers to obtain appropriate insurance
    • d  -  Sourcing
      • D/103/7597 - Source required goods and services in a retail environment
    • e  -  Merchandising
      • H/103/7598 - Maintain the availability of goods for sale to customers in a retail environment
    • f  -  Management and leadership
      • R/103/7600 - Plan, monitor and adjust staffing levels and schedules in a retail environment
      • K/103/7599 - Help to manage a retail team
    • g  -  Finance and administration
      • Y/103/7601 - Enable customers to apply for credit and hire purchase facilities
    • h  -  Customer service
      • Y/103/6318 - Organise the delivery of reliable customer service
      • K/103/6792 - Improve the customer relationship
      • D/103/6790 - Monitor and solve customer service problems
      • H/103/6791 - Work with others to improve customer service
      • J/103/6329 - Promote continuous improvement in customer service
      • D/103/7602 - Monitor and evaluate the quality of service provided by external suppliers to your customers
    • i  -  Organisational effectiveness
      • H/103/7603 - Help to monitor and maintain the security of the retail unit
    • j  -  Product expertise - Level 2 units
      • L/103/7563 - Process bake-off products for sale in a retail environment
      • R/103/7564 - Process fish and shellfish for sale in a retail environment
      • Y/103/7565 - Process greengrocery products for sale in a retail environment
      • D/103/7566 - Finish meat products by hand in a retail environment
      • M/103/7569 - Provide the lingerie fitting service in a retail environment
      • H/103/7570 - Promote beauty products to retail customers
      • D/104/0581 - Establish customer needs and provide advice regarding tiling products
      • H/104/0582 - Advise customers upon measuring and planning for the fixing of tiles
      • K/104/0583 - Advise customers upon the fixing of tiles
      • D/101/8547 - Contribute to dough production control and efficiency
      • H/101/8548 - Select, weigh and measure dough ingredients
      • K/101/8552 - Hand divide, mould and shape fermented doughs
  • C  -  Visual Merchandising pathway
    • k  -  Stock management
      • J/103/7593 - Organise the receipt and storage of goods in a retail environment
    • l  -  Visual merchandising
      • K/103/7604 - Choose merchandise to feature in visual merchandising displays
      • M/103/7605 - Plan, monitor and control how graphics are used in visual merchandising displays
      • T/103/7606 - Monitor the effect of visual merchandising displays and layouts
      • A/103/7607 - Allocate, monitor and control visual merchandising project resources against budgets
      • F/103/7608 - Contribute to developing and putting into practice the company's visual merchandising policy
      • J/103/7609 - Create plans, elevations and drawings to realise visual merchandising ideas
    • m  -  Management and leadership
      • A/103/7610 - Contribute to the continuous improvement of retail operations
      • K/103/7599 - Help to manage a retail team
    • n  -  Visual merchandising - Level 2 units
      • F/103/7575 - Follow guidelines for planning and preparing visual merchandising displays
      • J/103/7576 - Follow guidelines for dressing visual merchandising displays
      • L/103/7577 - Order graphic materials for visual merchandising displays
      • R/103/7578 - Dismantle and store visual merchandising displays
      • Y/103/7579 - Make props for visual merchandising displays
      • L/103/7580 - Put visual merchandising displays together
  • D  -  Management pathway
    • o  -  Optional units
      • J/103/1583 - Develop productive working relationships with colleagues
      • A/103/1595 - Recruit, select and keep colleagues
      • R/103/1585 - Allocate and check work in your team
      • Y/103/1586 - Provide learning opportunities for colleagues
      • A/103/7610 - Contribute to the continuous improvement of retail operations
    • p  -  Stock management
      • J/103/7593 - Organise the receipt and storage of goods in a retail environment
      • L/103/7594 - Audit stock levels and stock inventories in a retail environment
    • q  -  Product expertise
      • R/103/7595 - Monitor and help improve food safety in a retail environment
    • r  -  Sourcing
      • D/103/7597 - Source required goods and services in a retail environment
    • s  -  Merchandising
      • H/103/7598 - Maintain the availability of goods for sale to customers in a retail environment
    • t  -  Management and leadership
      • A/103/1595 - Recruit, select and keep colleagues
      • R/103/1585 - Allocate and check work in your team
      • A/103/7610 - Contribute to the continuous improvement of retail operations
      • R/103/7600 - Plan, monitor and adjust staffing levels and schedules in a retail environment
    • u  -  Developing people
      • J/103/1583 - Develop productive working relationships with colleagues
      • Y/103/1586 - Provide learning opportunities for colleagues
    • v  -  Finance and administration
      • F/103/7611 - Evaluate the receipt of payments from customers
    • w  -  Customer service
      • Y/103/6318 - Organise the delivery of reliable customer service
      • K/103/6792 - Improve the customer relationship
      • D/103/6790 - Monitor and solve customer service problems
      • H/103/6791 - Work with others to improve customer service
      • J/103/6329 - Promote continuous improvement in customer service
      • D/103/7602 - Monitor and evaluate the quality of service provided by external suppliers to your customers
    • x  -  Organisational effectiveness
      • H/103/7603 - Help to monitor and maintain the security of the retail unit
      • J/103/7612 - Monitor and maintain health and safety in a retail environment