ASET Level 1 NVQ in Customer Service
Qualification summary
The ASET NVQ in Customer Service will help strengthen the provision of professional levels of customer service within organisations. The Qualification aims to deliver competence based training relating directly to the National Occupational Standards developed by the Institute of Customer Service.
Objectives:
• Provide the learner with the opportunity to develop and apply customer service skills and knowledge within their work environment.
• Enable the learner to demonstrate competence when carrying out their customer service responsibilities at work.
• Develop a learner’s customer service skills and knowledge in work activities relevant to their job role.
At this level the learner will cover basic skills, knowledge and ability needed to apply learning in the work place with guidance or supervision. It is designed for those learners thinking about a career in customer service or working in a job which involves dealing with customers.
Qualification details
NVQ - National Vocational Qualification
Accreditation start date:
Operational start date in centres:
Successful completion of the level 1 NVQ can lead to level 2 NVQ in Customer Service or an Apprenticeship (England)/Foundation Modern Apprenticeship (Wales). Learners may wish to consider other level 2 NVQs, awards and certificates in work related areas e.g. Business and Administration or Retail.
Customer Service Adviser (Post Office)
Fast Food Service Assistant
Receptionist
Tourist Information Centre Assistant
Waiter/Waitress
-
15 Business, Administration and Law
ASET complies with the ICS Assessment Strategy approved 2007 and the ICS Customer Service NVQ level 1 Evidence Requirements. Common assessment methods include: observation, witness testimonies, work products, questioning and simulation.
Independent assessment is via external verification procedures. Centres will need to ensure robust quality assurance of assessment via internal verification procedures specified by ASET.
Candidates must complete all units in Group A, plus one unit from Group B (total six units).
-
A -
Mandatory units
-
M/102/4501 - Prepare yourself to deliver good customer service
-
A/102/4503 - Communicate effectively with customers
-
F/102/4504 - Do your job in a customer friendly way
-
J/102/4505 - Provide customer service within the rules
-
L/102/4506 - Recognise and deal with customer queries, requests and problems
-
B -
Optional units
-
K/103/9806 - Maintain a positive and customer-friendly attitude
-
M/103/9807 - Adapt your behaviour to make a good customer service impression