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Qualification details

Active IQ Level 2 NVQ in Customer Service

Qualification summary

This qualification supports a number of roles within the Active Leisure Sector where most roles are customer facing

Qualification details

500/4227/0
Active IQ
2
NVQ - National Vocational Qualification
Accreditation start date:
01/07/2008
Operational start date in centres:
01/07/2008
Accreditation end date:
31/12/2010
Certification end date:
31/12/2012
England
16-18, 18+, 19+
Wales
16-18, 18+, 19+
N.Ireland
No
Approval start date:
28/07/2008
Approval end date:
31/12/2010
English
Candidates may proceed to the Active IQ Level 3 NVQ in Customer Service
Customer Service Assistant/Manager
Receptionist
  • 15 Business, Administration and Law
    • 15.2  Administration
N/A
Pass
Independent assessment is not required for this NVQ as external verification of assessment practice, assessment decisions and sampling of candidate portfolios will be provided by Active IQ.
Candidates must complete all units in Group A, plus five other units(at least one from each theme). Total seven units
  • A  -  Mandatory units
    • M/102/4501 - Prepare yourself to deliver good customer service
    • J/102/4505 - Provide customer service within the rules
  • B  -  Optional - Impression and Image Theme
    • H/103/6273 - Give customers a positive impression of yourself and your organisation
    • K/103/6274 - Promote additional services or products to customers
    • M/103/6275 - Process customer service information
    • T/103/6276 - Live up to the customer service promise
    • A/103/6277 - Make customer service personal
    • F/103/6278 - Go the extra mile in customer service
    • J/103/6279 - Deal with customers in writing or using ICT
    • A/103/6280 - Deal with customers face to face
    • F/103/6281 - Deal with customers by telephone
  • C  -  Optional - Delivery Theme
    • D/102/0234 - Deliver reliable customer service
    • J/103/6282 - Deliver customer service on your customers' premises
    • L/103/6283 - Recognise diversity when delivering customer service
  • D  -  Optional - Handling Problems Theme
    • H/102/0235 - Resolve customer service problems
    • L/102/4506 - Recognise and deal with customer queries, requests and problems
  • E  -  Optional - Development and Improvement Theme
    • M/103/6793 - Develop customer relationships
    • T/103/6794 - Support customer service improvements
    • A/103/6795 - Develop personal performance through delivering customer service