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Qualification details

ICM Level 3 Diploma in Credit Management (QCF)

Qualification summary

The ICM Level 3 Diploma in Credit Management is a benchmark qualification for the credit industry developed by the largest professional body for credit management in Europe, the Institute of Credit Management (ICM). The Diploma gives a general introduction to all aspects of the credit management function, whilst providing the opportunity to develop knowledge, skills and competency in a range of credit management related areas, e.g. telephone collections, negotiation and influencing, cash collections and customer relations. The core credit management unit covers basic principles, processes and techniques in credit management including the role of credit management, credit policy, risk assessment and control, customer service, telephone collections and debt recovery.
There are seven flexible ways in which to study, ranging from one day seminars and evening classes to correspondence courses and online learning.
Holders of the qualification are well prepared for supervisory or first line management roles in credit management related areas and are eligible for Associate Membership of the Institute of Credit Management for which the designatory letters AICM are awarded.

Qualification details

500/5329/2
ICM - Institute of Credit Management
3
QCF - QCF Qualification
Accreditation start date:
01/09/2008
Operational start date in centres:
01/09/2008
Accreditation end date:
31/08/2010
Certification end date:
31/08/2013
England
16-18, 18+, 19+
Wales
16-18, 18+, 19+
N.Ireland
16-18, 18+, 19+
Approval start date:
03/11/2008
Approval end date:
31/08/2010
Czech Republic - Malta - Scotland
English
There are numerous progression routes from this qualification into more senior or specialised credit roles and more general management posts. The Diploma provides access to the ICM Level 4 and 5 Diplomas in Credit Management or the second year of the Foundation Degree in Credit Management at Thames Valley University (exemptions are awarded for the main ICM principles units). All programmes can be studied while working full-time.
Accounting Technician
Accounts/Finance Clerk
Bailiff
Bank/Building Society Customer Adviser
Credit Analyst
Credit Manager
Customer Service Assistant/Manager
Debt Collector
Debt Counsellor
Insurance Broker
Insurance Business Development Manager
Insurance Claims Settler/Manager
Insurance Technician
Insurance Underwriter
Local Government Customer Services Officer
Local Government Revenues Officer
  • 15 Business, Administration and Law
    • 15.1  Accounting and Finance
37
22
0-200
Pass
E-assessment
Portfolio of Evidence
Practical Demonstration / Assignment
Written Examination
None
Exemptions are awarded from ICM units if the candidate has passed a unit with the similar content at the same level or above. Contact ICM Education for more information.
No
To achieve the ICM L3 Diploma you need to accumulate at least 37 credits from unit groups A, B or C with the following rules of combination:

At least 9 credits from unit group A (maximum of 19 credits).

Maximum of 15 credits from unit group C.

Only one unit from each sub-group, e.g. one unit from sub-group A1 and one unit from sub-group B1.

Up to 15 credits from the level below, i.e. maximum 15 credits from Level 2 for the ICM L3 Diploma.
  • S  -  Structure (Mandatory)
    To gain an ICM Diploma you need to accumulate at least 37 credits with the following rules of combination:
    At least 9 credits involving credit management principles units, e.g. Credit Management (trade, export and consumer).
    Maximum 15 credits for other generic and specialised units, e.g. management and leadership.
    Up to 15 credits from the level below, i.e. maximum 15 credits from Level 2 for the ICM L3 Diploma.
    Credit Value required: Minimum 37.
    Sub-components required: Minimum 2.
    • A  -  Mandatory Group A: credit management principles units
      Mandatory Group A contains credit management principles units. At least one unit (maximum 2 units) must be selected from this group.
      Credit Value required: Minimum 9, Maximum 19.
      Sub-components required: Minimum 1, Maximum 2.
      • A1 -  Optional Group: L2 & L3 Credit Management (trade, export and consumer) units
        A1 Optional Group includes L2 & L3 Credit Management (trade, export and consumer) units. You can only include one unit from this group.
        Sub-components required: Maximum 1.
        • D/502/0131 - Credit Management (trade, export and consumer)
        • K/502/0214 - Credit Management (trade, export and consumer)
      • A2 -  Optional Group: L2 & L3 Trade Credit Management units
        A2 Optional Group includes L2 & L3 Trade Credit Management units. You can only include one unit from this group
        Sub-components required: Maximum 1.
      • A3 -  Optional Group: L2 & L3 Consumer Credit Management units
        A3 - Optional Group includes L2 & L3 credit management (trade, export and consumer)units. You can only include one unit from this group.
        Sub-components required: Maximum 1.
      • A4 -  Optional Group: L2 & L3 Export Credit Management units
        A4 Optional Group includes L2 & L3 Export Credit Management units. You can only include one unit from this group.
        Sub-components required: Maximum 1.
    • O  -  Options
      You can select from a range of credit management related principles, skills and competency units from Mandatory Group B.
      Additionally, you can include up to 15 credits from other accredited qualifications from the business, administration and law sector. You can include a maximum of 15 credits from other accredited qualifications in the business, administration and law sector, e.g. management and leadership.
      Credit Value required: Minimum 28.
      Sub-components required: Minimum 1.
      • B  -  Mandatory Group - other management related principles, skills and competency units
        Mandatory Group B contains a range of credit management related principles, skills and competency units.
        Credit Value required: Minimum 13.
        Sub-components required: Minimum 1.
        • B1 -  Optional Group: L2 & L3 Accounting Principles units
          B1 Optional Group includes L2 & L3 Accounting principles units. You can only include one unit from this group.
          Sub-components required: Maximum 1.
        • B2 -  Optional Group: L2 & L3 Business Environment units
          B2 Optional Group includes L2 & L3 Business Environment units. You can only include one unit from this group.
          Sub-components required: Maximum 1.
        • B3 -  Optional Group: L2 & L3 Business Law units
          B2 Optional Group includes L2 & L3 Business Environment units. You can only include one unit from this group.
          Sub-components required: Maximum 1.
        • B4 -  Optional Group: L2 & L3 Telephone Collections units
          B4 Optional Group includes L2 & L3 Telephone Collections units. You can only include one unit from this group.
          Sub-components required: Maximum 1.
        • B5 -  Optional Group: L2 & L3 Customer Relations and Cash Collections units
          B5 Optional Group includes L2 & L3 Customer Relations and Cash Collections units. You can only include one unit from this group.
          Sub-components required: Maximum 1.
          • D/502/0128 - Customer Relations and Cash Collection
          • Y/502/0211 - Customer Relations and Cash Collection
        • B6 -  Optional Group: L2 & L3 Negotiation and Influencing units
          B6 Optional Group includes L2 & L3 Negotiation and Influencing units. You can only include one unit from this group.
          Sub-components required: Maximum 1.
      • C  -  Optional Group: Other business, finance and administration qualifications
        C is an optional group which contains other business, finance and administration qualifications. You can include up to 15 credits from this area, up to a maximum of 15 credits from the level below for the whole qualification.
        Credit Value required: Maximum 15.
        Sub-components required: Minimum 1.
        • C1 -  Other business, finance and administration qualifications
          Group C1 contains other business, finance and administration qualifications. You can include up to 15 credits from this area, up to a maximum of 15 credits from the level below for the whole qualification.
          Credit Value required: Maximum 15.
          Credits required from non-specific units: 0 credits from any SSA 15.1 Accounting and Finance, Level 2 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.1 Accounting and Finance, Level 3 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.1 Accounting and Finance, Level 4 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.1 Accounting and Finance, Level 5 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.1 Accounting and Finance, Level 6 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.2 Administration, Level 2 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.3 Business Management, Level 2 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.3 Business Management, Level 3 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.3 Business Management, Level 4 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.3 Business Management, Level 5 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.3 Business Management, Level 6 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.4 Marketing and Sales, Level 2 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.4 Marketing and Sales, Level 3 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.4 Marketing and Sales, Level 4 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.4 Marketing and Sales, Level 5 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.4 Marketing and Sales, Level 6 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.5 Law and Legal Services, Level 2 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.5 Law and Legal Services, Level 3 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.5 Law and Legal Services, Level 4 units. Must be achieved not more than 0 months before the qualification is claimed..
          Credits required from non-specific units: 0 credits from any SSA 15.5 Law and Legal Services, Level 5 units. Must be achieved not more than 0 months before the qualification is claimed..