Effective people management skills for the hospitality industry
Unit summary
The purpose of this unit is to introduce the learners to the important elements of being a supervisor or team leader in a ‘people industry’ particularly one as exciting and fast moving as the Hospitality Industry. It will help them to develop skills and understanding in the management of the diverse workforce that makes up the industry, with the objective of getting the most from their performance both as an individual and as a team member, while maximising their potential for the good of the organisation.
Unit details
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07 Retail and Commercial Enterprise
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07.4
Hospitality and Catering
Task-based controlled assessment
| Learning Outcome |
Assessment Criteria |
| 1 Understand the roles and responsibilities of managers in the hospitality industry |
a plan and carry out research into range of roles and the responsibilities of managers in the hospitality industry
b identify further questions to answer and problems for managers to resolve |
| 2 Understand how managers develop, organise, motivate and direct teams and individuals |
a explain how managers develop, organise and motivate teams
b explain how managers direct and guide individuals and teams to work towards common goals
c explain how managers support and develop individual team members in relevant ways |
| 3 Know how hospitality organisations recruit staff and the related legal responsibilities |
a explain the different methods of recruitment used
b summarise the main legal responsibilities relating to recruitment and management of staff |
| 4 Be able to evaluate individual and team performance and ways in which different management styles impact on staff in hospitality establishments |
a perform as an active team member making contributions to discussions to influence others and reach workable solutions
b lead a team in a hospitality environment communicating direction and guidance to team members, taking responsibility and showing flexibility when priorities change
c evaluate the performance of individuals and teams in hospitality establishments, reviewing progress and achievement
d evaluate different management styles and their effects on staff, providing constructive feedback to others |