Building and developing effective hospitality teams
Unit summary
This unit emphasises the importance of supporting team members. It explores the consequences of poor teamwork and how good teamwork can resolve external and internal conflict. Learners will have the opportunity to develop team working skills whilst carry out hospitality related tasks.
Unit details
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07 Retail and Commercial Enterprise
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07.4
Hospitality and Catering
Task-based controlled assessment
| Learning Outcome |
Assessment Criteria |
| 1. Know the characteristics, roles and responsibilities of a range of hospitality teams and how they work effectively together |
a. describe the essential characteristics of different hospitality teams
b. identify roles and responsibilities of a range of
hospitality teams and team members
c. describe how hospitality teams work towards common goals cooperating with others to provide effective customer service
d. explain the consequences of ineffective teamwork |
| 2. Understand the principles behind the resolution of conflict |
a. identify issues, events, problems and different perspectives where conflict can arise within hospitality teams
b. explain how conflict within hospitality teams can be resolved
c. explain the need to understand their own and others assumptions and views |
| 3. Be able to carry out duties as an effective team member |
a. demonstrate the ability to work with others towards objectives and to deal with issues of concern , showing consideration for the views and beliefs of others
b. assess own and others’ roles and responsibilities within a team |
| 4. Be able to lead and support hospitality teams |
a. lead teams by taking responsibility and showing confidence whilst leading a hospitality team
b. provided constructive support to colleagues within a team
c. evaluate the effects of coaching and mentoring on a teams performance |