Business communication and administration
Unit summary
The purpose of this unit is to develop learners’ understanding of effective communication in business contexts and to give them an appreciation of how communication styles, methods and media can and should be adapted for different purposes and audiences. Learners will develop their communication skills, including the use of electronic communications media, and be able to use them confidently and sensitively, to build positive relationships with others in business contexts. They will be also able to produce business documents, using appropriate English and ICT skills.
Unit details
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15 Business, Administration and Law
Task-based controlled assessment
| Learning Outcome |
Assessment Criteria |
| 1 Understand effective communication in the business environment |
a. Describe the factors involved in communicating effectively within the business environment
b. Explain the importance of building good relationships, developing rapport and communicating sensitively with others in business contexts
c. Compare the different styles, methods and media of internal and external communication used in a variety of business contexts
d. Describe the different factors affecting how communication styles are chosen |
| 2 Understand the benefits of electronic communication in the global business environment |
a. Explain the purpose and benefits of different forms of electronic communication available in the global business environment
b. Compare good and bad practice in relation to using electronic communication for business |
| 3 Understand the role of efficient administration to the success of businesses |
a. Interpret the requirements of a variety of commonly used business functions for administrative skills
b. Explain the administrative roles and why administrative skills are critical to business success |
| 4 Be able to demonstrate effective communication skills |
a. Communicate effectively and sensitively with others in business contexts
b. Select and use styles, methods and media appropriate to the situation and audience when communicating in business environments
c. Produce a range of simple business documents |
| 5 Be able to safely carry out a range of administrative processes |
a. Carry out a range of administrative tasks effectively
b. Apply the appropriate Health and Safety requirements in relation to administrative functions |