Communication and client care in the hair and beauty sector
Unit summary
This unit aims to encourage and develop the communication skills that will help learners build a successful career. Communication is a requirement in the world of work and is a necessity in the hair and beauty sector. The way we treat people can have an immense effect on the outcome of hair and beauty services and this in turn can influence client commitment and ultimately the success of the business.
Unit details
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07 Retail and Commercial Enterprise
Task-based controlled assessment
| Learning Outcome |
Assessment Criteria |
| 1 Understand the importance of communication in the hair and beauty sector. |
a Describe the range of communication skills appropriate for a safe and effective work environment.
b Explain the importance of communication skills to career success in the hair and beauty sector.
c Explain the importance of personal presentation and appearance in the hair and beauty sector. |
| 2 Understand the role of communication in providing effective customer services |
a Explain the need for effective customer service.
b Describe which communication methods work best in different situations and with different people across the six industries. |
| 3 Understand the consultation process. |
a Explain the importance of the consultation process in terms of building relationships and increasing sales.
b Compare the different types of consultation process used across the six industries. |
| 4 Be able to carry out consultations with hair and beauty clients. |
a Perform an appropriate consultation process using correct terminology.
b Evaluate experience from the consultation processes carried out and suggest improvements for future progress. |