Business communication and administration
Unit summary
The purpose of this unit is to develop learners’ professional communication skills that are essential for the world of business. Learners will become confident communicators with skills and ability to use communication styles, methods and media that are appropriate to the context of business communication and to make professional presentations. Learners will also explore the importance of developing relationships with others as well as principles and benefits of networking.
Unit details
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15 Business, Administration and Law
| Learning Outcome |
Assessment Criteria |
| 1. Understand the role of administration in an organisation. |
a describe administrative processes and their value to business.
b explain the importance of administrative skills to all roles in business.
c explain the impact of organisational change on administrative functions. |
| 2. Understand the benefits and importance of effective business communication. |
a describe the benefits of effective internal and external communication to business.
b explain the importance of different forms of electronic communication in business.
c explain the importance for effective communication of showing sensitivity to differences of cultural background and diversity. |
| 3. Know how organisations manage and use information. |
a describe how organisations process, maintain and manage business information.
b describe the uses to which organisations put business information. |
| 4. Be able to communicate effectively within the business environment. |
a use appropriate styles, methods and media of communication in the business environment.
b produce complex business documents.
c prepare effective professional presentations.
d demonstrate effective networking skills. |
| 5. Be able to analyse and set work goals and evaluate progress towards them. |
a analyse team, departmental and organisational objectives and set own work goals in line with those objectives.
b evaluate their own progress towards the set goals and objectives and identify areas for improvement.
c analyse and evaluate the impact of health and safety legislation on a business. |