Maintaining good customer service in a retail outlet
Unit summary
Providing good customer service is an essential role for a retail employee as customers will appreciate being treated with respect and your company will benefit hopefully from increased sales.
In this unit you will learn about why it is important to communicate appropriately and effectively with customers providing an efficient service. You will learn why it is important to dress and behave in a manner which creates a positive impression.
You will learn how to wrap & pack a range of retail items to avoid damage to the goods and aid presentation.
Unit details
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07 Retail and Commercial Enterprise
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07.1
Retailing and Wholesaling
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14 Preparation for Life and Work
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14.2
Preparation for Work