Communicating effectively in a catering outlet
Unit summary
In this unit you will learn about why it is important to communicate appropriately and effectively in a catering outlet. You will learn to use the correct methods of communication appropriate for managers, colleagues and customers thus developing the interpersonal skills required for the work place.
You will also learn how to contribute to working within a team and the importance of personal effectiveness. You will gain an understanding as to the importance of presenting a positive impression of your self and your company
Unit details
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07 Retail and Commercial Enterprise
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07.4
Hospitality and Catering
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14 Preparation for Life and Work
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14.2
Preparation for Work