Customer Service in Sport and Recreation
Unit summary
This unit provides the candidate with an understanding of the importance of good customer care and the skills required to ensure they provide appropriate levels of customer service. It looks at different ways in which customer service can be continually evaluated and improved and the negative effects poor customer service can have on an organisation.
Unit details
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08 Leisure, Travel and Tourism
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08.1
Sport, Leisure and Recreation
Practical Demonstration / Assignment