Client Retention in Health and Fitness Facilities
Unit summary
Candidates will be able to identify the processes for effective customer recruitment and retention and their importance in maximising income generation within health and fitness facilities.
Candidates will be able to aaply the principles of motivation theory to effective management of individuals and the teams.
Candidates will be able to evaluate procedures and systems to ensure the effective and efficient use of resources to achieve consistent service delivery.
Unit details
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08 Leisure, Travel and Tourism
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08.1
Sport, Leisure and Recreation