EDEXCEL Level 2 BTEC Award in Customer Service
Qualification summary
As a level 2 qualification, the Edexcel Level 2 BTEC Award in Customer Service is for learners who are involved in a broad range of work activities that are less routine and predictable than at Level 1. Their job role will need to have some autonomy and responsibility and may require them to work as part of a team. The Level 2 BTEC Award in Customer Service is designed to provide:
• a framework of education and training for those in the customer service industry with a responsibility to provide customer care and support
• opportunities for personnel in the customer service industry to achieve a nationally recognised level 2 vocationally specific qualification
• the knowledge, understanding and skills learners need to provide effective customer service
• opportunities for learners to focus on the development of the major key skills and the wider key skills in a customer service context, such as improving own performance, working with others and problem solving
• opportunities for learners to develop a range of skills and techniques, personal qualities and attitudes essential for successful performance in working life.
Qualification details
VRQ - Vocationally-Related Qualification
Accreditation start date:
Operational start date in centres:
The Level 2 BTEC Award in Customer Service is designed to provide opportunities for full-time learners to gain a nationally recognised vocationally specific qualification to enter employment in the field of customer service or progress to further vocational qualifications such as the Edexcel Level 3 BTEC Award in Customer Service or Edexcel Level 2 NVQ in Customer Service.
Bank/Building Society Customer Adviser
Concierge
Contact Centre Operator
Courier
Holiday Centre/Worker Manager
Holiday Representative
Hotel Receptionist
Leisure Centre Assistant
Local Government Customer Services Officer
Pet Shop Assistant
Receptionist
Retail Assistant
Sales Representative
Secretary
Stores Assistant
Telephonist
Tourist Information Centre Assistant
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15 Business, Administration and Law
Unit 1: Understanding Customer Service is assessed through a Scenario Based Assignment (SBA). This is an assignment set by Edexcel and assessed by National Standards Sampling.