The hierarchy of for levels - 1-4 - provides a ladder of progression from those with little or no Customer Service experience through to the recognition of the skills and competencies of experienced, senior team leader and managers.
Some learners may choose, or be encouraged, to acquire the NVQs in Cusotmer Service in addition to NVQs in other work-related areas (for example Retail, Administraiton, Accounting, IT and other technical sectors).
Independent assessment is supplied internally at the City and Guilds centre by the internal verifier and externally by the City and Guilds external verifier. The Customer Service NVQ is structured to lend itself totally to holistic assessment.
Candidates must complete all units in Group A, plus one unit from Group B (total six units).