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Qualification details

ICM Level 2 Diploma in Credit Management (QCF)
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Qualification summary

The ICM Level 2 Diploma in Credit Management is a benchmark qualification for the credit industry developed by the largest professional body for credit management in Europe, the Institute of Credit Management (ICM). The qualification gives a basic introduction to all aspects of the credit management function, including telephone collections, negotiation and influencing, cash collections and customer relations. The core credit management unit covers basic principles, processes and techniques in credit management together with the role of credit management, credit policy, risk assessment and control, customer service, collections and debt recovery.
There are seven flexible ways in which to study, ranging from one day seminars and evening classes to correspondence courses and online learning. All programmes can be studied while working full-time.

Qualification details

500/7535/4
ICM - Institute of Credit Management
2
QCF - QCF Qualification
Accreditation start date:
01/09/2009
Operational start date in centres:
01/09/2009
Accreditation end date:
31/08/2010
Certification end date:
31/08/2012
For information on the approval of qualifications for funding in England, Wales and Northern Ireland, see the links to DCSF, DIUS, DCELLS, DELNI and DENI below.

When undertaking a qualification that does not appear on the governments' lists as eligible for funding for specific age ranges, users must be aware of legal requirements. Not all qualifications are suitable for all age ranges.
For further information on 14-19 qualifications offered in England, please refer to the DCSF Section 96 website.

For further information on 19+ qualifications offered in England, please refer to the DIUS Section 97 website.
For further information on Wales, visit the DCELLS website.
For further information on Northern Ireland, visit the DELNI and DENI websites.
India - Malta - Scotland - China - Czech Republic
English
The qualification is very flexible and links closely to the ICM Level 3 Diploma in Credit Management (QCF) and other qualifications. Learners can include up to fifteen credits from other business, administration and finance qualifications, such as customer service or management and leadership. Also, learners can transfer up to fifteen Level 2 credits to the ICM Level 3 Diploma.
Accounting Technician
Accounts/Finance Clerk
Bailiff
Bank/Building Society Customer Adviser
Credit Analyst
Credit Manager
Customer Service Assistant/Manager
Debt Collector
Debt Counsellor
Insurance Broker
Insurance Business Development Manager
Insurance Claims Settler/Manager
Insurance Technician
Insurance Underwriter
Local Government Customer Services Officer
Local Government Revenues Officer
B. Prepare for further learning or training and/or develop knowledge and/or skills in a subject area
B2. Develop knowledge and/or skills in a subject area
B1. Prepare for further learning or training
  • 15 Business, Administration and Law
    • 15.1  Accounting and Finance
37
22
200-205
Pass
E-assessment
Multiple Choice Examination
Portfolio of Evidence
Practical Demonstration / Assignment
Written Examination
None
Exemptions are awarded from ICM units if the candidate has passed a unit with similar content at the same level or above. Contact ICM Education for more information.
No
To achieve the ICM Level 2 Diploma in Credit Management (QCF) learners need to accumulate at least 37 credits from unit groups A and 0 with the following rules of combination:

Minimum 9 credits from mandatory group A (maximum of 19 credits).
Minimum 28 credits from unit options group 0.



Only one unit from each sub-group, e.g. one unit from sub-group A1 and one unit from sub-group B1.
  • S  -  Structure (Mandatory)
    The ICM Level 2 Diploma in Credit Management contains 3 groups:
    Mandatory Group A
    Mandatory Group B
    Optional Group C
    Credit Value required: Minimum 37.
    Sub-components required: Minimum 2.
    • A  -  Mandatory Group A
      Group A is mandatory and contains credit management principles units. Select at least 9 credits (maximum 19 credits) from this group.
      Credit Value required: Minimum 9, Maximum 19.
      Sub-components required: Minimum 1, Maximum 2.
      • L/502/2781 - Trade Credit Insurance
      • A1 -  Optional Group: Level 2 and Level 3 Credit Management (trade, export and consumer) units
        Learners can include only one unit from this group.
        Credit Value required: Minimum 10, Maximum 10.
        Sub-components required: Minimum 1, Maximum 1.
        • K/502/0214 - Credit Management (trade, export and consumer)
        • D/502/0131 - Credit Management (trade, export and consumer)
      • A2 -  Optional Group: Level 2 and Level 3 Trade Credit Management units
        Learners can include only one unit from this group.
        Credit Value required: Minimum 9, Maximum 9.
        Sub-components required: Minimum 1, Maximum 1.
      • A3 -  Optional Group: Level 2 and Level 3 Consumer Credit Management units
        Learners can include only one unit from this group.
        Credit Value required: Minimum 9, Maximum 9.
        Sub-components required: Minimum 1, Maximum 1.
      • A4 -  Optional Group: Level 2 and Level 3 Export Credit Management units
        Learners can include only one unit from this group.
        Credit Value required: Minimum 9, Maximum 9.
        Sub-components required: Minimum 1, Maximum 1.
    • O  -  Mandatory Group O
      Mandatory Group O contains two groups:
      Group B is mandatory
      Group C is optional
      Credit Value required: Minimum 18, Maximum 28.
      Sub-components required: Minimum 1.
      • B  -  Mandatory Group B
        Group B is mandatory and contains credit management related knowledge, skills and competency units.
        Credit Value required: Minimum 18, Maximum 28.
        Sub-components required: Minimum 1.
        • D/500/8917 - Organise the delivery of reliable customer service
        • 10 -  Optional Group: L2 & L3 Debt Recovery units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.
        • 11 -  Optional Group: L2 & L3 Rent Collections
          Learners can include only one unit from this group.
          Credit Value required: Minimum 6, Maximum 6.
          Sub-components required: Minimum 1, Maximum 1.
        • 12 -  Optional Group: L2 & L3 Applied Business Communications & Personal Skills
          Learners can include only one unit from this group.
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.
          • A/502/4414 - Applied Business Communications and Personal Skills
          • Y/502/4436 - Applied Business Communications and Personal Skills
        • 13 -  Optional Group: L2 & L3 Business Solutions through Creative Thinking
          Learners can include only one unit from this group.
          Credit Value required: Minimum 6, Maximum 6.
          Sub-components required: Minimum 1, Maximum 1.
          • H/502/4505 - Business Solutions through Creative Thinking
          • L/502/4501 - Business Solutions through Creative Thinking
        • 14 -  Optional Group: L2 & L3 Team Working
          Learners can include only one unit from this group.
          Credit Value required: Minimum 1, Maximum 1.
          Sub-components required: Minimum 1, Maximum 1.
        • 15 -  Optional Group: L2 & L3 Communication in the Business Workplace
          Learners can include only one unit from this group.
          Credit Value required: Minimum 2, Maximum 2.
          Sub-components required: Minimum 1, Maximum 1.
          • H/502/1667 - Communication in the business workplace
          • K/502/2643 - Communication in the business workplace
        • 16 -  Optional Group: L2 & L3 units in Time Management for Business
          Learners can include only one unit from this group.
          Credit Value required: Minimum 1, Maximum 1.
          Sub-components required: Minimum 1, Maximum 1.
        • 18 -  Optional Group: L2 & L3 Accounting Preparation and Analysis units
          Learners can include only 1 unit from this group.
          Credit Value required: Minimum 6, Maximum 6.
          Sub-components required: Minimum 1, Maximum 1.
        • 19 -  Optional Group: L2 & L3 General Money and Debt Advice Principles units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.
          • F/600/9214 - General Money and Debt Advice Principles
          • L/600/9216 - General Money and Debt Advice Principles
        • 20 -  Optional unit: L2 & L3 General Money and Debt Advice Practice units.
          Learners can include only one unit from this group.
          Credit Value required: Minimum 4, Maximum 4.
          Sub-components required: Minimum 1, Maximum 1.
          • D/600/9219 - General Money and Debt Advice Practice
          • K/600/9224 - General Money and Debt Advice Practice
        • 21 -  Optional group: L2 & L3 Debt Prioritisation and Collections Process Advice Principles units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.
          • F/600/9228 - Debt Prioritisation and Collections Process Advice Principles
          • T/600/9226 - Debt Prioritisation and Collections Process Advice Principles
        • 22 -  Optional group: L2 & L3 Debt Prioritisation and Collections Process Advice Practice units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.
          • L/600/9278 - Debt Prioritisation and Collections Process Advice Practice
          • R/600/9279 - Debt Prioritisation and Collections Process Advice Practice
        • 23 -  Optional Group: L2 & L3 County Court Procedures and Enforcement Advice Principles units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 4, Maximum 4.
          Sub-components required: Minimum 1, Maximum 1.
          • J/600/9280 - County Court Procedures and Enforcement Advice Principles
          • M/600/9287 - County Court Procedures and Enforcement Advice Principles
        • 24 -  Optional Group: L2 & L3 County Court Procedures and Enforcement Advice Practice units
          Learners can include only one unit from this group
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.
          • A/600/9292 - County Court Procedures and Enforcement Advice Practice
          • T/600/9291 - County Court Procedures and Enforcement Advice Practice
        • B1 -  Optional Group: Level 2 and Level 3 Accounting Principles units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 10, Maximum 10.
          Sub-components required: Minimum 1, Maximum 1.
        • B2 -  Optional Group: Level 2 and Level 3 Business Environment units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 10, Maximum 10.
          Sub-components required: Minimum 1, Maximum 1.
        • B3 -  Optional Group: Level 2 and Level 3 Business Law units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 10, Maximum 10.
          Sub-components required: Minimum 1, Maximum 1.
        • B4 -  Optional Group: Level 2 and Level 3 Telephone Collections units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 6, Maximum 6.
          Sub-components required: Minimum 1, Maximum 1.
        • B5 -  Optional Group: Level 2 and level 3 Customer Relations and Cash Collections units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 6, Maximum 6.
          Sub-components required: Minimum 1, Maximum 1.
          • D/502/0128 - Customer Relations and Cash Collection
          • Y/502/0211 - Customer Relations and Cash Collection
        • B6 -  Optional Group: Level 2 and level 3 Negotiation and Influencing units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 6, Maximum 6.
          Sub-components required: Minimum 1, Maximum 1.
        • B7 -  Optional Group: L2 & L3 Credit Application Processing units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.
        • B8 -  Optional Group: L2 & L3 Credit Assessment units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.
        • B9 -  Optional Group: L2 & L3 Cash Collections units
          Learners can include only one unit from this group.
          Credit Value required: Minimum 3, Maximum 3.
          Sub-components required: Minimum 1, Maximum 1.